Refund policy

Return & Refund Policy – Pelle Glow

At Pelle Glow, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns are accepted within 7 days of receiving your order. Products must be unused, unopened, and in the same condition as received, including original packaging.

Due to hygiene and safety reasons, opened or used skincare products are not eligible for return.

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–7 business days.

Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the product was damaged or incorrect.

For return requests, please contact us at pelleglow@gmail.com.